Hibou Odoo Suite: Helpdesk Modules: Helpdesk RMA


This documentation covers the installation, configuration, and functionality of Hibou's Helpdesk RMA module for Odoo. The Helpdesk RMA module adds an RMA smart button to helpdesk tickets, allowing you to quickly view the RMA count for a Helpdesk customer, and navigate to those RMAs.


The first step is to install the module. To do so, navigate to the Apps application..

Once there, remove the 'Apps' filter, then search for 'Helpdesk RMA'. When you're ready, click Activate.

Good to Know!

The Helpdesk RMA module requires the Helpdesk and RMA applications. However, if you do not already have these applications installed, Odoo will install them for you during this module's installation. 

Getting Started

To get started, navigate to the Helpdesk app.

Once there, go to Tickets > all tickets.  This will automatically filter to your open tickets. Select a ticket from the list.

At the top of the screen, you'll see a new  RMAs smart button. This indicates the total number of RMA records for the contact. Click the   RMAs smart button.

This brings you to a view of existing RMAs that are in progress or done, or you can even initiate a new RMA on the customer's behalf by clicking New.