CRM: CRM Configuration: Sales Teams


The purpose of this document is to walk you through the steps needed to create Sales Teams in the CRM application of Odoo 14. Sales Teams enable you to easily organize, manage, and assign sales opportunities to specific members of your sales organization. Sales Teams are used to track your sales agents by location, region covered, or if you want to assign agents to a specific sales goal (events, for example) at any time. 


To get started, navigate to the CRM application.

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Creating Your Sales Team

Once you open the CRM application, go to Configuration > Sales Teams .

On the next screen, select create. This will open the New Sales Team form where you'll fill in the following fields:

Sales Team: This is what you want your Sales Team to be called within your CRM application. You can break this down by region covered, office location, or any other organization method you choose. 

Quotations: Selecting this option will add the ability for your team to send quotations to your customers rather than confirming orders straight away. 

Pipeline: This should be left selected if you want to use the Pipeline data for your Sales Channel's reports. You set this parameter on the Dashboard tab which we discuss in more detail below. 

Leads: Selecting this option will allow you to pre-qualify leads that get routed into your system. For more information on managing leads and opportunities, please refer to the Managing Your CRM Pipeline documentation. Leads must be enabled in CRM Settings for this option to display.

Team Leader: This is the sales agent or manager that is in charge of this Sales Team. 

Email Alias: This allows you to create an email alias associated with this team, specifically.

Good to Know!

Can't Set an Email Alias?

If you don't see the field to add an email alias, but instead see  CONFIGURE A CUSTOM DOMAIN, you'll need to seek out an administrator to configure this setting.

Accept Emails From: Allows you to specify who will be allowed to send emails to the Alias and create leads and opportunities. This feature allows you to stop unwanted lead/opportunity creation from rogue emails being sent to the email alias.

Invoice Targeting: This allows you can set the target amount in untaxed revenue from confirmed invoices that this sales team generates every month.

Good to Know! 

If you don't see the option for Leads underneath your Sales Team's Name, this means that you need to activate the Leads feature in your settings.

On the Settings page, under the Leads section, activate Leads and click Save. Now, you'll have the option to manage Leads in your CRM application. 

Adding Team Members

Once you have the above details filled in, you need to assign Team Members to the Sales Team. Click the ADD button underneath the Team Members tab to assign your sales agents to this team.


This opens a modal window with a listing of all database users. Select the sales agents that you want to add to this team, then click the Select button. 

Now your Sales Team members have been added and you can click Save.

Your team is now ready to manage leads and quotations in their CRM pipeline!