Credit Notes Functionality
In versions 13+, Hibou's RMA module has the ability to issue credit notes. This functionality was not present in versions 10, 11, or 12. For more information, refer to the related documentation.
Hibou’s RMA (Return Management Authorization) module is template-based, allowing for consistent and repeatable processes to save your company time and keep your customers happy!
RMAs provides the following functionality:
- Allows both customer service agents and customers to initiate a return. Customers can access specified return types when logged into their customer account, empowering them to request and manage their own returns without directly contacting customer service.
- Ability to confirm or deny the return and communicate directly with customers via email/Chatter, including the ability to send pre-paid shipping labels to customers to facilitate returns (when used in conjunction with Hibou FedEx or Hibou UPS).
- Handles a variety of scenarios related to sale orders, warranties, cores (for the automotive industry), and return to vendors (RTV).
- Issue credits to customers and request refunds from vendors directly via the RMA with simple configuration options.