RMA

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14.95 14.95 14.950000000000001 USD

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Credit Notes Functionality

In versions 13+, Hibou's RMA module has the ability to issue credit notes. This functionality was not present in versions 10, 11, or 12. For more information, refer to the related documentation.

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Hibou’s RMA module falls under the Hibou Professional license + Terms and Conditions and is billed monthly, as a subscription ($15/month).

Hibou’s RMA (Return Management Authorization) module is template-based, allowing for consistent and repeatable processes to save your company time and keep your customers happy!

RMAs provides the following functionality:

  • Allows both customer service agents and customers to initiate a return. Customers can access specified return types when logged into their customer account, empowering them to request and manage their own returns without directly contacting customer service.

  • Ability to confirm or deny the return and communicate directly with customers via email/Chatter, including the ability to send pre-paid shipping labels to customers to facilitate returns (when used in conjunction with Hibou FedEx or Hibou UPS).

  • Handles a variety of scenarios related to sale orders, warranties, cores (for the automotive industry), and return to vendors (RTV).

  • Issue credits to custmers and request refunds from vendors directly via the RMA with simple configuration options.

Learn more by reviewing Hibou’s RMA documentation:

 
 

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