Technical Support Assistant
Join the Team!
Hibou has an opening for an efficient, go-getting problem-solver!
The Technical Support Assistant role will develop written documentation across all applications within Odoo, an open-source ERP (Enterprise Resource Planning) platform. They will also evaluate customer support requests, determining next steps and triaging to get it to the appropriate person in a timely manner.
If you are a self-starter with strong technical skills and excellent communication, this position may be for you!
Please submit a resume (or link to a resume) and, if you really want to stand out, a sweet cover letter explaining why you’re the right person for the job!
About the Role
Create written documentation for all applications within Odoo, across a variety of use cases, learning the platform as you go.
Document both internal and client processes.
Monitor chat and email support channels; triaging, ensuring the request gets in front of the appropriate person and tracking to ensure follow ups are provided.
Ticket creation and management, as needed.
Scheduling and managing the calendar for customer support, training and demo calls.
Experience in customer support and issue escalation/resolution.
Strong verbal and written communication skills.
An ability to work independently. Capable of managing your time effectively and performing job responsibilities without 24/7 oversight (this is a remote position!).
Strong computer skills, including the ability to make use of common tools (for example, Google Docs, Sheets, etc.).
High-level of organization and attention to detail.
Bonus (Not Required)
Software support background
Experience with user testing
Other Things You Should Know
- This is a remote position. There is some flexibility here regarding when hours are worked, but we do need someone that can primarily work Monday-Friday during normal US business hours. It’s very important that you know yourself well enough to understand if you can self-manage your time and responsibilities each day when in that environment.
- There will be metrics and goals for this role. We'll work together to find the ones that make the most sense and will review them together regularly.
- You may have noticed the absence of any required degree. This isn’t an oversight! We value experience and an established pattern of taking on challenges and learning new skills over a degree in a specific field.
Not Just Your Next Job, But The One After That!
As part of on-boarding, you will take a knowledge test after you have finished documenting each application. This will help you and your manager gauge your understanding of that application and various use cases in order to supplement with additional support and learning resources, as needed. The goal of this is to ensure you're setup for success in the long-term.
As you become more comfortable with Odoo and our clients, you'll find that there are unlimited opportunities to grow and move into a role that best aligns with your career goals. Below are some of the paths that are available to you after successfully on-boarding to the team. Find one that interests you? Let's map out the milestones and work together to get you into that role!
You must be legally authorized to work in the United States.
Hibou Corp. is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Hibou Corp. prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Hibou Corp. conforms to the spirit as well as to the letter of all applicable laws and regulations.